Fly Universe Travel & Tourism L.L.C.
Effective Date: June 19, 2025
At Fly Universe Travel & Tourism L.L.C., we strive to provide transparent and customer-friendly service. This policy outlines the conditions under which refunds or returns may be requested for travel-related services.
1. Visa Services
- All visa application fees, service charges, and government fees are non-refundable, regardless of the outcome (approval, rejection, or delay).
- If the application is canceled before submission to the respective immigration authority, partial refunds may be issued at the company’s discretion.
- No refunds will be issued for rejected applications once submitted.
- Processing fees are not refundable under any circumstance.
2. Air Ticketing
- Refunds for flight tickets depend on the airline’s cancellation and refund policies.
- Non-refundable or partially refundable tickets are subject to airline terms.
- Service charges, rescheduling fees, and fare differences are non-refundable.
- Refund requests must be made in writing, and processing may take up to 30–45 working days, based on airline timelines.
3. Tour Packages & Holiday Bookings
- Refunds for holiday or tour packages will only be considered if cancellation is made at least 7 days before the scheduled departure.
- Any deposit or booking fee paid for hotels, transport, or third-party tours is non-refundable unless otherwise stated.
- In case of no-show or last-minute cancellation, no refund will be provided.
- Refunds are subject to the policies of hotels, transport partners, and tour operators.
4. A2A Visa Change & Exit Packages
- Once an A2A visa change package (Air or Bus) is confirmed, cancellations are not eligible for refunds.
- If a passenger fails to travel or misses the scheduled trip, no refund or reschedule will be offered.
- All bookings must be confirmed in writing, and any changes are subject to availability and approval.
5. Processing Time for Refunds
- Refunds, if applicable, will be processed within 14–60 working days from the date of approval.
- All approved refunds will be issued to the original payment method or bank account provided by the customer.
- Fly Universe is not liable for delays caused by banks, airlines, or third-party suppliers.
6. Travel Insurance
- Travel insurance is provided via third-party insurers.
- Refunds or claims must be processed directly with the insurance company as per their policy terms.
7. How to Request a Refund
To initiate a refund request, please email us with full booking details:
📧 Email: info@flyuniversetour.com
📞 Phone (UAE): +971 50 705 3340 | +971 4 881 8978
📞 India Office: +91 71 437 3339
Note: Fly Universe Travel & Tourism reserves the right to amend this policy at any time without prior notice. We advise all clients to review our terms before confirming any bookings.
